Shipping policy

Where we ship

We ship from Québec, Canada to most countries worldwide.

Processing time

  • Orders are processed within [1–3] business days (Mon–Fri, excluding holidays).

  • Pre-orders / made-to-order items show their own timelines on the product page. Your order ships when all items are ready (see “Partial shipments”).

Shipping methods & estimated transit times

  • International Standard: [6–12] business days

  • International Express: [3–6] business days
    Carriers: [DHL/UPS/FedEx/Canada Post or others]. Estimates begin after the order has been processed and handed to the carrier.

Shipping fees

Rates are calculated at checkout based on destination, weight/volume, and service level. Any free-shipping offers (if available) will be shown at checkout.

Duties, taxes & customs

  • Unless stated otherwise, international orders are shipped DDU (Delivered Duty Unpaid). This means import duties, VAT/GST, and brokerage fees are not included in the product price or shipping fee and will be collected by the carrier/customs on delivery.

  • If we run a DDP promotion (duties prepaid) for certain countries, it will be clearly indicated at checkout.

Tracking

A tracking link is emailed once your order ships. Tracking updates may be delayed while the parcel is in customs.

Customs delays

Customs inspections can extend delivery times beyond our estimates. We cannot expedite or influence customs processing once a parcel enters your country.

Address accuracy

Please ensure your shipping address is complete (unit/apartment numbers included). We are not responsible for delays or loss due to incorrect or incomplete addresses. If a package is returned due to address issues, reshipping costs will apply.

Refused or unclaimed packages

Parcels refused at delivery or unclaimed from customs will be returned to sender. Upon receipt, we can reship (new shipping fee) or refund the item price minus original shipping and any return/customs charges we incur. Some items (e.g., final sale) may be non-refundable—see our Return/Refund Policy.

Lost or damaged in transit

If your order appears lost or arrives damaged, contact us within 7 days of the last tracking update/delivery with photos and your order number. We’ll open a carrier investigation and assist with a replacement or refund according to the outcome.

Partial shipments

To keep costs down, orders usually ship in one parcel. If you need a split shipment, contact us before checkout—additional shipping charges may apply.

Shipping restrictions

We cannot ship to PO Boxes, APO/FPO/DPO (unless your chosen carrier supports them) or to countries under trade restrictions. Certain items may be restricted by local import rules.

Changes & cancellations

We can modify/cancel orders before they are fulfilled. Once an order is shipped, changes aren’t possible. Please email us asap with your order number.

Support

Questions? Reach us at [info.amplifyclothing@gmail.com]